1. Introduction
Bio Apex Express (“we,” “our,” or “us”) is a Canadian-based online retailer providing research peptides and related products. We are committed to protecting your privacy and handling your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
By using our website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
A. Personal Information
We may collect the following personal information:
Full name
Email address
Billing and shipping address
Phone number
Payment information (processed securely via third-party providers)
Account login credentials
Order history
B. Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Referring website
Cookies and tracking data
This information helps us improve website performance and user experience.
3. How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer support
Verify transactions and prevent fraud
Communicate order updates
Respond to inquiries
Improve website functionality
Send important updates (non-marketing)
Send promotional emails (only with your consent)
We do not sell or rent your personal information to third parties.
4. Data Storage & Security
Your data is securely stored on servers located in Canada or other jurisdictions with strong data protection laws.
We implement:
SSL/HTTPS encryption
Secure payment gateways
Restricted staff access
Routine security monitoring
While we take reasonable precautions, no online transmission can be guaranteed 100% secure.
5. Payment Processing
Payments are processed through secure third-party payment processors (such as Stripe, Square, or other PCI-DSS compliant providers). We do not store full credit card details on our servers.
6. Cookies
Our website uses cookies to:
Maintain shopping cart sessions
Improve user experience
Analyze website traffic
Remember customer preferences
You may disable cookies in your browser settings, though some features may not function properly.
7. Third-Party Services
We may use trusted third-party services, including:
Payment processors
Shipping carriers
Email marketing platforms
Website analytics (e.g., Google Analytics)
These providers only receive the information necessary to perform their services and are required to maintain confidentiality.
8. Email Communications
If you opt in, we may send:
Product updates
Promotions
Company news
You may unsubscribe at any time using the link provided in our emails.
9. Retention of Information
We retain personal information only as long as necessary to:
Fulfill orders
Meet legal and tax obligations
Resolve disputes
Enforce agreements
Customers may request deletion of their account, subject to legal requirements.
10. Your Rights (Canada)
Under Canadian privacy law, you have the right to:
Access your personal information
Request correction of inaccurate data
Withdraw consent (where applicable)
Request deletion (subject to legal limitations)
To make a request, contact us at:
📧 [Your Contact Email]
11. Research Use Disclaimer
All peptide products sold on this website are intended for research purposes only and are not approved for human consumption. Customers are responsible for complying with all applicable Canadian laws and regulations.
12. Legal Disclosure
We may disclose personal information if required by law, court order, or government request, or if necessary to protect our legal rights or prevent fraud.
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
14. Contact Information
If you have questions regarding this Privacy Policy, please contact:
Bio Apex Express
info@bioapexexpress.com